Frequently Asked Questions
Q: When is the earliest I can check in?
A: Check in time is 3:00pm; however we do accommodate early check-ins if rooms are available
Q: What is the hotel's toll-free reservations number?
SPECIAL ROOM REQUESTS
Q: Are cribs or roll-away beds available at the hotel?
Q: How many additional guests can stay in the room?
A: 4 guests per room
Q: Is it possible to have special amenities (i.e., fruit basket, etc.), sent to the room?
Q: What type of fitness equipment is available?
A: Cardiovascular and workout equipment
Q: Is there an admission fee to use the Fitness Centre?
A: No Charges for hotel guests (Accessible 24/7)
DINING & ENTERTAINMENT
Q: Are there any restaurants at the hotel?
A: Yes (OLIO: A Mediterranean Grille)
Q: Is there concierge service?
Q: Can the hotel make arrangements and provide information on local tours and events of the city?
Q: Are there any nearby attractions?
A: Yes: Woodbine Race Track 4.8 km/3.0 miles
Casa Loma 20.0 km/12.4 miles
CN Tower 24.1 km/15.0 miles
Niagara Falls 120.0km/74.6 miles
TORONTO AIRPORT MEETINGS & CONVENTIONS
Q: Does the hotel have meeting rooms available?
A: Yes (26,000 square feet)
Q: Are there facilities available for small meetings and groups?
Q: Does the hotel offer a full-range of state-of-the-art equipment and services?
Q: What about custom themes and banquets?
TRANSPORTATION & TORONTO AIRPORT PARKING
Q: Is there transportation to/from the airports to the Sheraton Toronto Airport?
A: Yes, available 24 hours a day