Frequently Asked Questions

ROOM RESERVATIONS

Q: When is the earliest I can check in?

A:  Check in time is 3:00pm; however we do accommodate early check-ins if rooms are available

Q: What is the hotel's toll-free reservations number?

A:  1-800-668-1444

SPECIAL ROOM REQUESTS

Q: Are cribs or roll-away beds available at the hotel?

A:  Yes

Q: How many additional guests can stay in the room?

A:  4 guests per room

Q: Is it possible to have special amenities (i.e., fruit basket, etc.), sent to the room?

A:  Yes

FITNESS CENTRE & POOL

Q: Do you have fitness facilities?

A:  Yes

Q: What type of fitness equipment is available?

A:  Cardiovascular and workout equipment

Q: Is there an admission fee to use the Fitness Centre?

A:  No Charges for hotel guests (Accessible 24/7)

DINING & ENTERTAINMENT

Q: Are there any restaurants at the hotel?

A:  Yes (OLIO- Authentic Mediterranean)

Q: Is there concierge service?

A:  Yes

Q: Can the hotel make arrangements and provide information on local tours and events of the city?

A:  Yes

Q: Are there any nearby attractions?

A:  Yes:  Woodbine Race Track 4.8 km/3.0 miles

               Casa Loma 20.0 km/12.4 miles

               CN Tower 24.1 km/15.0 miles

               Niagara Falls 120.0km/74.6 miles

MEETINGS & CONVENTIONS

Q: Does the hotel have meeting rooms available?

A:  Yes (26,000 square feet)

Q: Are there facilities available for small meetings and groups?

A:  Yes

Q: Does the hotel offer a full-range of state-of-the-art equipment and services?

A:  Yes

Q: What about custom themes and banquets?

A:  Yes

TRANSPORTATION & PARKING

Q: Is there transportation to/from the airports to the Sheraton Toronto Airport?

A:  Yes, available 24 hours a day